Frequently Asked Questions

Firstly, you will need to create a customer's account.

Browse over 65000 products at your leisure, add items to your cart and proceed to checkout. Select your delivery method and use your credit/debit card to complete your order. 

You can view our delivery methods and other delivery info please click here

At the moment we deliver throughout the Republic of Cyprus.

Delivery costs start at €4,00. Delivery costs may vary according to the size and weight of your order. For more information, please click here for more details.

Yes, you can, but you must inform us to the date of the dispatch either as a note during your checkout online or by informing our sales representatives when placing your order over the phone. Alternatively, you can make your arrangements at the customer service desk if you are shopping in our physical stores.

Orders are usually dispatched within 1-2 working days.

Orders that are received before 12:00 am Monday to Friday are usually dispatched the same day and arrive the next working day at the latest. Orders that are received after 12:00 am are dispatched the next working day and arrive the next working day at the latest. Orders received during the weekend or public holidays are dispatched on the next working day and arrive within 24 hours at the latest.

You may experience delays if an item in your order is not in stock in your province.

Orders to hard-to-reach locations may take longer to arrive.

At the moment we cannot service orders outside the Republic of Cyprus.

Due to the increased volume of orders, your order will be delivered within 5 working days, depending on the region and the chosen delivery method.

For our Returns Policies please click here

Yes of course you can, as long as it hasn’t already been dispatched. You can do so either by calling us at 77777545, or by completing our Contact Form

In either case, we will require your Name, Phone, and Order number.

Please note that depending on your bank, payment reversal time may vary.

All of our stores are open!

You can pick up your order from all our stores.

We apologize for the inconvenience, but due to increased demand, our lines are busy! For online orders click here

You can order via phone 77777545 during regular working hours. For your convenience, please have the 7-digit codes of your desired products ready to hand (You can find this code just beneath the Title section of each product’s page). Due to high volumes, we recommend that you place your order through our website.

For customers who visit the stores, payment can be made at the cash register either in cash or credit/debit card.

For customers who place orders online, payment can be made by credit/debit card at the end of the checkout process.

For customers who place orders by phone, payment can be made by credit card over the phone manually.

Please tell us in detail how we can help you by completing the below Contact Form, and someone from our team will call you as soon as possible!